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Home > Inside Intercom Podcast > Keeping up with customer’s expectations for 2022 – a roundtable
Podcast: Inside Intercom Podcast
Episode:

Keeping up with customer’s expectations for 2022 – a roundtable
Category: Technology
Duration: 00:23:56
Publish Date: 2022-02-10 11:57:09
Description:

The research is in, and it’s harder than ever to keep both customers and agents. We’ve brought together CS experts for a discussion on the trends transforming customer support and their plan to tackle them.

Joining us are Adrian Swinscoe, CX advisor, author, and speaker, Ruth O'Brien, Senior Manager of Customer Support at Intercom and Shawn Carter, Customer Care Team lead at Aircall.

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