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Home > Inside Intercom Podcast > Slack’s Lane Collins on radical convenience in the customer experience
Podcast: Inside Intercom Podcast
Episode:

Slack’s Lane Collins on radical convenience in the customer experience
Category: Technology
Duration: 00:26:02
Publish Date: 2019-08-08 09:33:09
Description:

In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.
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