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Home > InTransition Podcast > The culture of change: Making the citizen a customer
Podcast: InTransition Podcast
Episode:

The culture of change: Making the citizen a customer
Category: Government & Organizations
Duration: 00:42:39
Publish Date: 2015-09-14 18:12:28
Description:

Our guest today is the Senior Digital Officer at Nottinghamshire County Council, Sarah Lay. In this episode we discuss Nottinghamshire County Council’s innovative Digital First Project and how the council took a customer-centric approach when dealing with its citizens.
Total Play: 0