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Home > IBM Analytics Insights Podcasts > Anticipation - The Key to Improving the Customer Experience
Podcast: IBM Analytics Insights Podcasts
Episode:

Anticipation - The Key to Improving the Customer Experience
Category: Business
Duration: 00:00:00
Publish Date: 2013-02-25 17:40:04
Description:

In this insightful podcast, Mike Wittenstein, one of the world's top practicing customer experience designers, explains why organizations need to anticipate customer needs – and how they can go about doing just that.
Total Play: 0

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