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Podcast: Human Resources for Small Business
Episode:

The Heart of Your Organization with Donna Cutting
Category: Business
Duration: 00:39:55
Publish Date: 2022-08-25 17:09:39
Description:

According to guest Donna Cutting, culture consultant and Founder/CEO of Red-Carpet Learning Worldwide, when businesses focus too heavily on the customer experience, they can lose sight of the “heart” of the organization: their employees. In this episode, Donna shares insights and best practices from her new book, Employees First, to help leaders inspire and engage their people with positive culture.

 

TAKEAWAYS

  • The pandemic revealed a need to transition from a “fix approach” to a deeper focus on appropriate relationships in the workplace.
  • As companies focus largely on customers, they can easily forget to focus on the employee experience, resulting in lower engagement and higher attrition.
  • When it comes to companies with great culture and great customer service, it often starts with a leader focused on purpose over profit.
  • The more people feel involved in a vision bigger than themselves, the more likely they are to buy in and make it their own.
  • Fair compensation goes hand-in-hand with a positive culture that values employees.

 

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