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Home > HotTopics.HT > Tim Mapes: Delta Air Lines CMO
Podcast: HotTopics.HT
Episode:

Tim Mapes: Delta Air Lines CMO
Category: Business
Duration: 00:21:46
Publish Date: 2017-08-16 02:00:00
Description: From placing heart rate monitors on high value customers to monitor where they may be experiencing stress in a journey, to higher bandwidh Wi-Fi connectivity, Tim Mapes looks to create a seamless journey from start to finish when customers choose to fly Delta. Why? Because his main priority is to ensure they choose Delta again and again. We explored his approach to crafting customer experiences to remember.
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