Search

Home > Honest Ecommerce > Building Store Tech That Lets Your Products Shine | Gustavo Cardona | Levain Bakery
Podcast: Honest Ecommerce
Episode:

Building Store Tech That Lets Your Products Shine | Gustavo Cardona | Levain Bakery
Category: Business
Duration: 00:30:08
Publish Date: 2026-05-11 13:30:00
Description:

Gustavo Cardona is VP of Technology at Levain Bakery, where he leads IT infrastructure and data strategy to bridge innovative technology with the operational reality of a craft-focused, omnichannel retail business. 

He's responsible for building Levain's enterprise systems, including integrating Toast, NetSuite, and CrunchTime into a unified data platform, migrating the organization to real-time reporting with Tableau, and developing a multi-year technology roadmap. Gustavo's approach focuses on what he calls the "adoption challenge"—ensuring technology actually gets used rather than just implemented.

 He's currently leading Levain's Emerging Tech Strategy with a focus on operational efficiency, product innovation, and decision intelligence through responsible AI governance. 

In This Conversation We Discuss:

  • [00:00] Intro
  • [02:35] Networking with peers at conferences 
  • [06:10] Sponsor: Klaviyo
  • [08:17] Leveraging past experience in a new role 
  • [11:36] Sponsor: Intelligems
  • [13:36] Cultivating adaptability and resourcefulness
  • [15:54] Identifying bottlenecks in daily operations 
  • [19:29] Sponsor: Electric Eye
  • [20:41] Identifying team pain points on the ground
  • [23:17] Callouts 
  • [23:27] Keeping a human in the loop for AI tools 
  • [27:51] Making your product the hero instead of tech 

Resources:

If you’re enjoying the show, we’d love it if you left Honest Ecommerce a review on Apple Podcasts. It makes a huge impact on the success of the podcast, and we love reading every one of your reviews!
Total Play: 0