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Home > Hashtag Higher Ed > X Marks the Spot: Understanding Student Journey Mapping
Podcast: Hashtag Higher Ed
Episode:

X Marks the Spot: Understanding Student Journey Mapping
Category: Education
Duration: 00:53:12
Publish Date: 2017-11-06 09:48:29
Description: JP Rains, Director of Digital Strategy at Laurentian University, joins the Hashtag Higher Ed Podcast and explains why your institution needs a student journey map. Plus, JP offers a step-by-step guide to creating journey maps that lead to tangible improvements in the customer experience.
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