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In this episode of the HR Leaders Podcast, I’m joined by Dr. Keith Keating, Chief Learning Officer at Archwell and luminary in the field of Learning and Development. During the episode, we discussed his new book, the Trusted Learning Advisor.
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Episode highlights 00:00 - Episode highlight 00:28 - Welcoming Keith Keating 01:12 - Motivation behind his new book, "The Trusted Learning Advisor" 03:05 - Evolution of L&D and HR 05:03 - The Inclusiveness and Credibility in L&D 06:33 - Keith's Approach to Establishing Credibility 08:18 - Building Effective Stakeholder Relationships 09:16 - The Difference Between Order Taking and Taking Orders 11:47 - Becoming a Trusted Learning Advisor: A Continuous Journey 13:05 - Identifying and Engaging in Business Conversations 14:17 - Language and Communication in Stakeholder Engagement 16:05 - Importance of Relationship Building and Credibility 17:04 - The Role of Frontline Workers in Organizational Insights 18:20 - Demonstrating the Value of L&D to Stakeholders 19:35 - Regular Review of Success Metrics with Stakeholders 22:57 - Moving from Reactive to Proactive in L&D 25:16 - Educating Stakeholders on L&D Value 26:21 - Balancing Daily Delivery with New Technology Awareness 29:23 - L&D's Critical Moment and Opportunity 30:24 - Essential Skills for Modern L&D Leaders 31:13 - Storytelling and its Impact on Stakeholder Engagement 33:19 - Discussing Budget and Value with CFOs 35:12 - Addressing the Skills Crisis in L&D 36:49 - AI's Impact on Job Roles and L&D Responsibilities 37:00 - Parting advice and where to reach out
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