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Home > HBR IdeaCast > 205: Why Delighting Your Customers Is Overrated
Podcast: HBR IdeaCast
Episode:

205: Why Delighting Your Customers Is Overrated
Category: Business
Duration: 00:15:12
Publish Date: 2010-07-22 20:47:00
Description: Matthew Dixon, managing director of the Corporate Executive Board's Sales and Service Practice.
Total Play: 0

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