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01:20 - The Superpower of Sociotechnical System (STS) Design: Considering the Social AND the Technical. The social side matters.
09:14 - The Origins of Sociotechnical Systems
18:42 - Design From Above vs Self-Organization
- Participative Design
- Idealized Design
- Solving Problems is not Systems Thinking
29:39 - Systemic Change and Open Systems
37:47 - The Fourth Industrial Revolution
Reflections:
Jessica: “You are capable of taking in stuff that you didn’t know you see.” – Trond
Trond: You should take the person out of the system but you should close the system as much as possible.
Rein: What we call human error is actually a human’s inability to cope with complexity. We need to get better at managing complexity; not controlling it.
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