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In the past, if you had difficulty thriving in a traditional school, your parents travelled a lot, or you were a child actor, you had the option to study online. Post-Covid, that approach is growing in popularity. On this week’s episode of The Mind Tools L&D Podcast, Ross and Nahdia are joined by Cambridge Assessment’s Matt James to hear his insights into online education. We discuss: In ‘What I Learnt This Week’, Ross discussed the impact that an AI assistant had on the performance of customer service reps: https://www.npr.org/sections/money/2023/05/02/1172791281/this-company-adopted-ai-heres-what-happened-to-its-human-workers Looking for help creating engaging digital learning for your workplace? Mind Tools can help. Contact custom@mindtools.com. Connect with our speakers If you'd like to share your thoughts on this episode, connect with our speakers: Ross Garner Nahdia Khan Matt James |
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