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Award-Winning Employee Program Using Strengths - Called to Coach S5E33
Category: Education
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Publish Date: 2017-10-25 14:29:28
Description: Fiona Flendinning is the Chief Experience Officer at MinterEllison, an international law firm headquartered in Australia. Fiona designed and implemented an employee program called Empower within MinterEllison that uses strengths to help employees deliver better client experience and generate organizational cultural change. Empower Program video Empower Briefing Session Partner Development Partner Session Team Strengths Session Team Session Team Launch and Empower in Practice Results and the Journey Continue How do you know what the baseline is to kick off a program like this? Fiona - We did a lot of really robust client listening. Hired outside consultant Develop that talent internally to be able to continue the feedback system. We also did a lot of internal listening Defining the best internally It is not a one size fits all. Empower creates a framework to have a discussion at an individual level around skills, goals, and therefore define what the “best” looks like. Encourage employees to go out to engage with clients so that they aren’t making assumptions about the needs of the clients. Employees can say “I know I have strengths in these areas, so how can I use them with my clients?” What are the disruptions that came out of Empower A lot around efficiencies A lot around collaboration A lot around personal development We’ve been really excited to see how we look at doing work differently. What insights have you gained about yourself? We want to make sure this is a real-time change exercise Three areas of innovation Innovation in Mindset Innovation in Behavior Innovation in Activity Diversity Internally - Diversity among the team brings value to the team To our clients - We’re presenting our services through diversity so that it’s not a one solution to a problem, but lots of different approach. Resilience and Confidence Change is hard Strengths gives confidence Empower Program Sprints (3 months / 90 minute sessions) w/ refreshers Empower Briefing Session Functional teams Teams select where they have the most impact Partner Development LSI - strictly developmental tool Strengths gives the platform to build out the “blue” of LSI Partner Session We want focused disruption capability/growth/innovation Team Strengths Session Team Strengths Map How do we use Strengths more actively across the team? Team Session Team Launch and Empower in Practice Results and the Journey Continue Innovation Awards Financial Times What do you think is the real key to translating great ideas into results? Simplicity Can’t be divorced from what is being done in the business day-to-day. Learn more about becoming a Certified Strengths Coach at the Gallup Strengths Center: http://on.gallup.com/1i5OXhq. Gallup's Called to Coach is a live Webcast that targets current and prospective coaches to interact with Gallup experts and independent strengths coaches who have found success in strengths-based development.
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