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Podcast: Free Time with Jenny Blake
Episode:

176:

Category: Business
Duration: 00:41:50
Publish Date: 2023-03-31 09:00:00
Description:

“Business, like life, is all about how you make people feel. It's that simple, and it's that hard.” —Danny Meyer, Setting the Table

Danny Meyer is a famous restauranteur responsible for founding some of my favorite spots, including Gramercy Tavern, Eleven Madison Park, and the popular Shake Shack chain. He pioneered the philosophy of “enlightened hospitality.”

That’s the thing about engineering surprise and delight moments in your business. Like the example I share in this episode, while they may seem small or spontaneous, the best ones have intention and strong systems behind them.

It’s not hard to design a system to do this repeatedly and consistently for the people you love working with, encouraging more word of mouth referrals in the process, and reducing your reliance on marketing strategies that don’t align. Today I’m sharing some examples of small gifts that make a big impact and leave a lasting impression on the people and clients you care most about.
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