|
Description:
|
|

Great customer experiences don't happen by accident - they're a result of well-orchestrated actions among your employees and partners. But collaborating to deliver this experience can be hard, especially when your workforce is vast and distributed. Luckily, a wide variety of collaboration tools exist to simplify information sharing. Forrester Senior Analyst TJ Keitt joins us in this episode to discuss those collaboration technologies that are essential to helping organizations create better customer experiences. To learn how CX professionals can shape effective collaboration technology strategies, see the "How to Spur Collaboration Across Your Customer Experience Ecosystem" Forrester report.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email. |