Search


	Podcast:		Forrester's CX Cast
	Episode:		50: What The World Can Learn From Japan's Exquisite Service Culture
	Category:		Business
	Duration:		00:16:13
	Publish Date:		2016-04-20 23:00:00
	Description:		What explains the consistent, high-quality customer-service of Japanese companies? Tune in to this episode to hear from Principal Analyst Ryan Hart as he explains Japan's world-class "omotenashi" service culture and what CX pros around the world can learn from it to improve their own CX and customer service. For more, check out the "What The World Can Learn From Japan's Exquisite Service Culture" Forrester report. Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email.
	Total Play:		0

Some more Podcasts by Forrester

400+ Episodes

What It Mean .. 1