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Home > Forrester's CX Cast > 52: How To Set Employee Goals That Drive Great CX
Podcast: Forrester's CX Cast
Episode:

52: How To Set Employee Goals That Drive Great CX
Category: Business
Duration: 00:15:18
Publish Date: 2016-05-04 23:00:00
Description: itunes pic

To consistently deliver great experiences, companies must align employee goals with customer metrics. To get it right, companies must make employees accountable for parts of the experience that they control. Tune in to this episode to learn how CX pros can empower employees to assume accountability for customer experience results. For more, read the "How To Set Employee Goals That Drive Great CX" Forrester report.

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