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Home > Forrester's CX Cast > 57: Improving The TSA Security Line Experience
Podcast: Forrester's CX Cast
Episode:

57: Improving The TSA Security Line Experience
Category: Business
Duration: 00:13:24
Publish Date: 2016-06-08 23:00:00
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Since the start of the summer travel season, the internet has been inundated with stories about mile-long TSA security lines and unconscionable wait times at airports. While airlines, airports, and the TSA have spent plenty of time throwing the blame around, little has been done to remedy the situation. In this episode of CX cast, hosts Sam Stern and Deanna Laufer discuss how TSA and airports can take an outside-in approach to improve the passenger experience.   

 
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