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Home > Forrester's CX Cast > 66: Three Secrets Of Customer-Obsessed Cultures
Podcast: Forrester's CX Cast
Episode:

66: Three Secrets Of Customer-Obsessed Cultures
Category: Business
Duration: 00:17:17
Publish Date: 2016-08-31 23:00:00
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For most companies, customer focus is just talk. What separates customer experience (CX) leaders from laggards is not their stated commitment to customers. It's instead their follow-through on that commitment. CX leaders also provide specific guidance that helps all employees act in customer-obsessed ways. In this episode, we discuss how CX leaders bring their cultural values to life and what executives at other companies can learn from them. Want more secrets? Check out the "Five Secrets Of Customer-Obsessed Cultures" Forrester report.

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