In this episode, you'll hear from Judith Weader, a Senior Advisor on Forrester's Customer Experience Council, as she shares some valuable lessons learned as a former CX practitioner in a CX department of one at Blue Cross & Blue Shield of Rhode Island.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email at cxcast@forrester.com.
Relevant Forrester research:
Customer Obsession Is An Employee Engagement Strategy, Too
Seven Steps To Create And Sustain A Customer-Centric Culture
Want Great CX? Make Everyone Do Their Part |
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