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	Podcast:		Forrester's CX Cast
	Episode:		73: CX & Emerging Technology \| A wrap up of Forrester's CXSF Event
	Category:		Business
	Duration:		00:14:40
	Publish Date:		2016-10-26 23:00:00
	Description:		Last week, 900 attendees gathered in San Francisco at Forrester's annual CXSF forum to discuss how emerging technology like AI-powered chat bots, IoT and voice recognition platforms are about to change customer experiences (CX) once again. In this episode, we sat down with Forrester Researcher Kelly Price to recap some of the key themes coming from the forum, such as how CX pros must design for new patterns of consumer behaviors and how technology can aid CX pros in delivering an emotionally engaging experience. Both attendees and non-attendees should check out some related research from Forrester that builds on these themes, including The Future of Mobile, The State of Chatbots, and The Future of Customer Experiences. Listeners should also note that we encountered some audio problems in recording this episode so we apologize for any issues with sound quality.
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