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Home > Forrester's CX Cast > 77: The Rise Of The Empowered Customer
Podcast: Forrester's CX Cast
Episode:

77: The Rise Of The Empowered Customer
Category: Business
Duration: 00:19:29
Publish Date: 2016-12-01 10:59:42
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Empowered consumers fuel the age of the customer — you've likely heard this repeatedly. They now have more choices, richer resources, and higher demands than in the past. But this is more than just a catchy idea; it is a measurable trend. Here, we prove it. This episode reveals how evolutions in customer behaviors and attitudes are manifesting themselves. Still skeptical? See the "The Rise Of The Empowered Customer" Forrester report for the full story.
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