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Home > Forrester's CX Cast > 80: Quantifying Your Customers' Emotions, Part 2
Podcast: Forrester's CX Cast
Episode:

80: Quantifying Your Customers' Emotions, Part 2
Category: Business
Duration: 00:13:11
Publish Date: 2016-12-21 23:00:00
Description: itunes pic

 

In Part 2 of our discussion on quantifying emotion with Forrester CMO Victor Milligan and VP of Customer Experience Index Roxie Strohmenger, we dig into the nitty gritty of how to measure the specific emotions your customers have, including how to "titrate" your measurement program (explanation included).

If you missed part 1, please go back to episode 79 and check it out. We also have a bunch of related CX Cast episodes in our archive for those who want to learn more on the role of emotion in CX: 
  • 77: Rise of the Empowered Customer
  • 37: How To Measure Emotion in Customer Experience
  • 25: The Impact Of Emotion in Customer Experience.
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