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Home > Forrester's CX Cast > 75: Predictions 2017: The CX Quality Split (r)
Podcast: Forrester's CX Cast
Episode:

75: Predictions 2017: The CX Quality Split (r)
Category: Business
Duration: 00:11:43
Publish Date: 2016-12-28 23:00:00
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Forrester's Customer Experience Index (CX Index™) leaders of 2015 barely improved in 2016, even as brands that had lagged behind caught up significantly. Does this herald a leveling out in 2017, with companies converging toward CX parity? No. Forrester CX Research Director, David Truog, lays out for CX professionals what will happen instead. For the full analysis and predictions, check out the "Predictions 2017: The CX Quality Split" Forrester report.

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