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Home > Forrester's CX Cast > 83: Challenging Trends For Customer-Centric Government In 2017
Podcast: Forrester's CX Cast
Episode:

83: Challenging Trends For Customer-Centric Government In 2017
Category: Business
Duration: 00:11:33
Publish Date: 2017-01-18 23:00:00
Description: itunes pic

The nascent Trump administration has said virtually nothing about customer-centric government. However, the actions that President-elect Trump has promised in other policy areas will impact the customer centricity of US federal agencies — in some cases reversing efforts by the Obama administration. In this episode, Principal Analyst Rick Parrish joins us to discuss major trends for customer-centric government in 2017. If you're interested to learn about all eight trends that Forrester identified for 2017, see the "Eight Challenging Trends For Customer-Centric Government In 2017" Forrester report.

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