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Home > Forrester's CX Cast > 93: How Companies Improved Their CX Index Scores, 2016
Podcast: Forrester's CX Cast
Episode:

93: How Companies Improved Their CX Index Scores, 2016
Category: Business
Duration: 00:09:53
Publish Date: 2017-04-20 11:00:00
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Forrester interviewed customer experience (CX) professionals at brands that showed the biggest year-over-year improvement in Forrester's Customer Experience Index (CX Index™) from 2015 to 2016. In this episode, we discuss key takeaways of how those brands achieved significant CX improvements. For more insight, see the "How Companies Improved Their CX Index Scores, 2016" Forrester report.

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