This week, we talk to analyst Andrew Hogan about Facebook's recent F8 conference. Andrew shares the big announcements that CX pros should pay attention to, including the huge number of chat bots, the increasing moves into augmented and virtual reality, and Facebook's push to get developers interested in customer research techniques and best practices.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email.
Relevant Forrester research:
Augmented Reality: Emerging Tools To Explore
Chatbot Commerce Benchmark |
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