In this week's episode of CX Cast, Sam Stern is on his own talking about how CX professionals can adapt their research and design skills to improve the employee experience too. He highlights several examples of how companies have taken this approach to transform their employee experiences, and how companies have started to look for emergent behaviors among employees that will provide the next improvement in either their employee or customer experiences.
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Related Forrester research:
Harness The Power Of Emergent Behavior To Design Great Employee Experiences
Books mentioned:
The Progress Principle
Team of Teams
Deep Work
Drive
Work Rules! |
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