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	Podcast:		Forrester's CX Cast
	Episode:		103: Why And How CA Technologies Established A CX Program
	Category:		Business
	Duration:		00:17:35
	Publish Date:		2017-07-06 23:00:00
	Description:		In this episode, Dayton Semerjian of CA Technologies joins us to discuss what led to the technology company launching its CX transformation effort and how they got started with establishing a CX program. Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email. Relevant research: "Improving CX Through Business Discipline Drives Growth" "Outside In" "The ROI Of CX Transformation"
	Total Play:		0

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