Around the world, organizations' customer experiences have been faltering. In this episode, Principal Analyst Rick Parrish and Researcher Dylan Czarnecki join us to discuss global trends in Forrester's Customer Experience Index (CX Index™) data from 2015 and 2016.
If you want to dig deeper into the data and see Forrester's advice for how organizations can improve CX, we recommend you see the "Global Customer Experience Trends, 2017" Forrester report.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email. |
.png)
More
Religion & Spirituality
Education
Arts and Design
Health
Fashion & Beauty
Government & Organizations
Kids & family
Music
News & Politics
Science & Medicine
Society & Culture
Sports & Recreation
TV & Film
Technology
Philosophy
Storytelling
Horror and Paranomal
True Crime
Leisure
Travel
Fiction
Crypto
Marketing
History
Comedy
Arts
Games & Hobbies
Business
Motivation