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Home > Forrester's CX Cast > 113: How Rogers Communications Proved Business Benefits Of A Customer-Centric Culture
Podcast: Forrester's CX Cast
Episode:

113: How Rogers Communications Proved Business Benefits Of A Customer-Centric Culture
Category: Business
Duration: 00:21:07
Publish Date: 2017-09-20 23:00:00
Description: itunes pic

This week, we're joined by Trays O'Reilly, current VP of Customer Experience at Comcast. Before we get into lessons learned from Comcast (which we'll share next week), Trays walks us through how her former team at Rogers Communications developed a business case for CX and implemented their CX strategy in just 18 weeks.

If you're interested to learn more, see the "Case Study: Rogers Communications Pilots A New Customer Experience Strategy" Forrester report.

Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email.
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