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Home > Forrester's CX Cast > 114: Comcast's Tactical Approach To CX Transformation
Podcast: Forrester's CX Cast
Episode:

114: Comcast's Tactical Approach To CX Transformation
Category: Business
Duration: 00:16:21
Publish Date: 2017-09-28 15:00:00
Description: itunes pic

This week, we welcome back Trays O'Reilly, VP of Customer Experience at Comcast, to discuss how Comcast has been tactically transforming its customer experience (CX). In this episode, you'll hear one of our favorite examples of how to remove barriers from employees in a way that fosters their confidence and support in a CX transformation, while enabling better CX.

Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email.

Relevant Forrester research:

 
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