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Home > Forrester's CX Cast > 109: Where The Conversation Must Go, For Conversational Interfaces (r)
Podcast: Forrester's CX Cast
Episode:

109: Where The Conversation Must Go, For Conversational Interfaces (r)
Category: Business
Duration: 00:17:40
Publish Date: 2017-11-02 00:00:00
Description: itunes pic

Customers expect personalized experiences but most companies fail to deliver. And that is especially true for conversational interfaces. In this episode, Senior Analyst Jenny Wise talks about the expectations of a human-like interaction and where the technology for conversational interfaces (e.g., Amazon Alexa) needs to advance.

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Relevant Research:

"Q&A: Why Emerging Technologies Require Interaction Design"

"Pivot To Person-First Personalization"
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