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	Podcast:		Forrester's CX Cast
	Episode:		119: Humanizing Customer Research
	Category:		Business
	Duration:		00:38:34
	Publish Date:		2017-11-10 19:50:03
	Description:		This week, we welcome Meena Kothandaraman, Experience Strategist at Twig + Fish and an esteemed professor in the Bentley University Human Factors and Information Design (HFID) graduate program. In this episode, Meena shares an effective approach to customer research and explains how to share insights with colleagues so that they, too, can experience epiphany moments. Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email. Relevant links: Kate Ivey-Williams' speech at Amuse: From Front-End to Full Service – Design in the UK Government "The Power Of Storytelling For Experience Design"
	Total Play:		0

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