Companies depend on their employees to deliver high-quality customer experience (CX). And employees depend on companies to provide tools and design processes that enable them to effectively serve customers. In this episode, we lay out the organizational, managerial, and technological changes that must happen to enable workers to deliver the business' intended CX.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email.
Referenced Forrester research:
"Five Steps To Enable Customer Experience Delivery" |
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