In the near future, artificial intelligence (AI) will be pervasive in the machines that humans interact with. Soul Machines, believes those machines will "be a lot more helpful to us if they are more like us." The company acts on that belief by creating avatars for clients who wish to add a more human face to their digital interactions with customers. These "digital humans" are filling roles as call center agents and sales representatives. In this episode, Greg Cross, Chief Business Officer at Soul Machines, joins us to discuss the impact that these "digital humans" have on CX.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email at cxcast@forrester.com.
Relevant Forrester research:
"AI Will Revolutionize Digital Experiences"
"Humanize Your Conversational Bot"
"Secure The Rise Of Intelligent Agents" |
.png)
More
Religion & Spirituality
Education
Arts and Design
Health
Fashion & Beauty
Government & Organizations
Kids & family
Music
News & Politics
Science & Medicine
Society & Culture
Sports & Recreation
TV & Film
Technology
Philosophy
Storytelling
Horror and Paranomal
True Crime
Leisure
Travel
Fiction
Crypto
Marketing
History
Comedy
Arts
Games & Hobbies
Business
Motivation