If your company is struggling with employee engagement, chances are it's looking in the wrong places. If you're responsible for employee technology but not involved in discussions to improve engagement, it will be difficult, or even impossible, to move the needle. Engagement is an outcome of the employee experience (EX), and while there's a mosaic of factors that influence EX, technology plays a significant role. In this episode, Forrester Principal Analysts Dave Johnson and Sam Stern dive deep on how to identify causal factors of employee engagement and make better decisions about technology policy and enablement.
Listeners, we'd love to get to know you! Whether you just want to say hi or share a CX story, send us an email at cxcast@forrester.com.
Relevant Forrester research:
"The Employee Experience Imperative"
"How Firms Help Employees Evoke Emotions That Deepen Customer Loyalty" |
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