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Podcast: Forrester's CX Cast
Episode:

141: Why And How To Improve Government CX
Category: Business
Duration: 00:17:36
Publish Date: 2018-05-31 12:24:36
Description: itunes pic

CX quality affects six customer behaviors that impact government agencies’ abilities to accomplish their missions. In this episode, we quantify those impacts. We also reveal scores and rankings of US federal agencies in Forrester's 2018 Customer Experience Index (CX Index™).

Referenced Forrester research:

"Why And How To Improve Government CX" (https://goo.gl/NirhCL)

"The US Federal Customer Experience Index, 2018" (https://goo.gl/X1dfxL)
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