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Home > Forrester's CX Cast > 142: Is Your Experience Habit Forming?
Podcast: Forrester's CX Cast
Episode:

142: Is Your Experience Habit Forming?
Category: Business
Duration: 00:14:41
Publish Date: 2018-06-07 09:04:45
Description: itunes pic

Forrester's CX NYC 2018 forum will focus on the next generation of CX innovation, on June 19 – 20. In this episode, Senior Analyst TJ Keitt previews his keynote, addressing:

  • The three components of a human habit.
  • How good customer experiences actually change customers' habits and build loyalty.
  • How the altitude of JetBlue's CX vision enabled the company to aptly accommodate changes in customer habits.

Listeners: If you want to attend CX NYC 2018, use the promo code "Podcast" to receive a $500 discount when you purchase a ticket.
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