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Home > Forrester's CX Cast > 139: Avoid These CX Misconceptions
Podcast: Forrester's CX Cast
Episode:

139: Avoid These CX Misconceptions
Category: Business
Duration: 00:10:12
Publish Date: 2018-05-08 23:00:00
Description: itunes pic

In this episode, we detail some of the most common misunderstandings that lead CX efforts astray.

Think you or a colleague might have a CX misconception? Maybe there's one that continues to crop up with clients?Either way, send us a note at cxcast@forrester.com and we'll be sure to let you know what's myth vs. reality.

Referenced Forrester research:

"Avoid These 14 CX Misconceptions" (https://goo.gl/Zuw2jL)
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