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	Podcast:		Forrester's CX Cast
	Episode:		138: Getting Outside Help For CX Transformation
	Category:		Business
	Duration:		00:16:57
	Publish Date:		2018-05-02 23:00:00
	Description:		What outside help do firms need to successfully execute a CX transformation? There is a diverse set of vendors — vendors that vary by size, capabilities, geography, and vertical market focus — many of which may have already established relations with your firm. In this episode, Forrester analyst TJ Keitt summarizes how the CX consulting space is evolving and how you can get a handle on your firm's portfolio of outside help. Referenced Forrester research: Now Tech: Customer Experience Consulting Practices, Q2 2018 (https://goo.gl/ouxwEg) The Five Factors That Supercharge CX Enablement (https://goo.gl/mwH8Li)
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