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Home > Forrester's CX Cast > 432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects
Podcast: Forrester's CX Cast
Episode:

432: Practitioner Stories: Coastline Academy Transforms Customer Support From Firefighters To Architects
Category: Business
Duration: 00:23:45
Publish Date: 2025-12-10 13:21:21
Description: Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and Martin to discuss the imperative for AI leaders to fully embrace AI as a transformative technology for business efficiency and connectivity. The discussion highlights the importance of analytics, translation, and the concept of agentic work in leveraging AI for enhanced performance.
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