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Home > Forrester's CX Cast > 430: How To Select A Journey Management Platform
Podcast: Forrester's CX Cast
Episode:

430: How To Select A Journey Management Platform
Category: Business
Duration: 00:28:24
Publish Date: 2025-11-25 13:32:14
Description: Hot off the back of the recent publication of Forrester’s Customer Journey Management (CJM) Wave™, VP, principal analyst Joana de Quintanilla joins Martin Gill to talk all things CJM. We shifted the category name this time round from “journey mapping” to “journey management,” which reflects some tangible trends we’ve been seeing in the market.
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