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Home > Forrester's CX Cast > 425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Podcast: Forrester's CX Cast
Episode:

425: Beyond Demographics – Transforming CX With Computer Vision, NLP, And Biometrics
Category: Business
Duration: 00:33:41
Publish Date: 2025-10-22 13:55:32
Description: Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent.
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