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Home > Forrester's CX Cast > 419: Rethinking Mobility Through Customer Experience
Podcast: Forrester's CX Cast
Episode:

419: Rethinking Mobility Through Customer Experience
Category: Business
Duration: 00:31:31
Publish Date: 2025-09-02 09:12:45
Description: In this episode, Angelina and Martin dive into the evolving world of mobility, exploring how transportation systems — from EVs to mass transit — can be reimagined through a customer-centric lens. Joined by VP principal analyst Paul Miller and CX researcher Hannah Jachim, the conversation challenges traditional tech-centric narratives and emphasizes the importance of understanding real human needs in mobility design.
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