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	Podcast:		Forrester's CX Cast
	Episode:		417: Practitioner Stories: Scaling Journey Management At Grundfos
	Category:		Business
	Duration:		00:26:21
	Publish Date:		2025-08-19 14:59:10
	Description:		Cecilie Kobbelgaard was tasked with driving journey orchestration at Grundfos. But the Global Customer Journey Manager recognized that the organization needed the basics first. So, she led the development of a customer journey mapping “cookbook”, turned the cookbook into skills, built a journey atlas, and standardized the approach so different business units were working the same way – just to name a few accomplishments. Featuring: Cecilie Kobbelgaard, Global Customer Journey Manager, Grundfos Show Notes: Cecilie Kobbelgaard was tasked with driving journey orchestration at Grundfos. But the Global Customer Journey Manager recognized that the organization needed the basics first. So, she led the development of a customer journey mapping “cookbook”, turned the cookbook into skills, built a journey atlas, and standardized the approach so different business units were working the same way – just to name a few accomplishments. We discuss: How to gain traction in an organization with varying maturity in journey-centricity How to measure the value of progress Where her team confronted the biggest challenges to progress Developing a standardized approach to future-state journey mapping
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