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	Podcast:		Forrester's CX Cast
	Episode:		415: Journey Innovation
	Category:		Business
	Duration:		00:28:34
	Publish Date:		2025-08-05 08:38:59
	Description:		Angelina Gennis and Martin Gill sit down with Joana de Quintanilha, VP and principal analyst, to explore how companies can go beyond fixing broken experiences and cocreate breakthrough value with customers. Joana highlights actionable strategies and creative techniques, as well as how to strike the balance between data-driven insights and imaginative thinking to supercharge your customer journeys.
	Total Play:		0

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