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Home > Forrester's CX Cast > CX Cast Replay: Amex Takes VoC To The Next Level
Podcast: Forrester's CX Cast
Episode:

CX Cast Replay: Amex Takes VoC To The Next Level
Category: Business
Duration: 00:20:12
Publish Date: 2025-07-29 16:47:47
Description: Originally episode 283, this recording focuses on how American Express evolved their VoC program. Show Notes: Originally episode 283, this recording focuses on how American Express evolved their VoC program. Luis Angel-Lalanne, VP of Customer Voice at Amex, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action. Related content: 283: Amex Takes VoC To The Next Level - Forrester 319: The Future Of VoC - Forrester
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