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Home > Forrester's CX Cast > 412: Live At CX Summit NA, 2025
Podcast: Forrester's CX Cast
Episode:

412: Live At CX Summit NA, 2025
Category: Business
Duration: 00:20:29
Publish Date: 2025-07-15 11:10:14
Description: We come to you live this week from Forrester’s annual CX Summit NA conference in Nashville! This year, Forrester unveiled its new Total Experience Score framework, a new measurement that connects brand and CX to deliver a more comprehensive picture of where brands stand. We spoke to some Forrester analysts at the event to discuss the research they shared and insights they gathered.
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