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Home > Forrester's CX Cast > 405: High-Tech Industry CX Strategies
Podcast: Forrester's CX Cast
Episode:

405: High-Tech Industry CX Strategies
Category: Business
Duration: 00:21:15
Publish Date: 2025-05-20 14:39:06
Description: High-Tech firms operate in fiercely competitive and price-sensitive industries, making CX a potentially transformative differentiator — if implemented effectively. Principal Analyst Su Doyle joins us to share practical CX strategies tailored for high-tech firms, emphasizing the importance of aligning CX with business objectives, leveraging customer success programs, and adopting performance-focused approaches to drive growth and improve customer relationships.
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